Summary

• Development and implementation:
• Built a proprietary ePOS system to be use on pharmacies
• Worked with R&D and End-User to deliver a 'usable' product
• Infrastructure experience:
• Designed and built a system of over 100 VPN tunnels
• Liasion with retailers to install and repair hardware
• Worked with eircom and contractors to install cabling in shops
• Server Administration;
• Installed, maintained and supported WinIntel and Linux servers

• Security Packets:
• BackTrack 4, Snort, Nagios, Honeycomb, Copper Fasten, Sophos, ESET, AVG
• Programming:
• C, C++, JAVA, Javascripts, XML, XHTML, CSS, SQL, PHP, Ajax, Shell, Perl
• System Administration:
• Windows 2000, Windows 2003, Windows 2008 and Linux (Red Hat & Debian)
• Network Management:
• Juniper (Netscreen), SonicWALL, Cisco, VPNs, Snort, Wireshark
• Software Packages:
• NOD32, Symantec, Varitas, Backup Exec, Checkpoint, MS SQL 2005, MySQL

Work Experience

• EMEA Support for
  • VPM (Visual Performance Manager Server for Enterprise)
  • APA (Application Performance Appliance)
  • NPA (Network Performance Appliance)
  • VPM Xpress (VPM, APA and NPA All-In-One server for SME)
• Focal point in EMEA for the upgrade from Version 6.8 to Version 6.9
  Unlike prior upgrades, this upgrade moves from 32-bit to 64-bit creating a complex process of steps;
• BackUp server settings, SQL databases and VPM settings and licenses
• Install new O.S. and SQL [Microsoft Server 2008 and MSSQL 2008]
• Restore server settings, SQL databases and VPM settings and licenses
• Troubleshoot installation and configuration problems of the software using remote access software
• Testing patches to ensure the problem reported was corrected
• Installing and configuring new releases on the TAC LAB
• Responsible for the EMEA Demo units used by the Sales Engineers
• Received positive feedback from trainers and customers

• Training Room Support;
  • Installed Windows Server 2008 with Virtual Windows 2003 servers
  • Installed Windows 7 on client computer with Virtual Windows XP clients
  • Wrote the technical manuals on Windows Server, NOD32 and SonicWALL for technicians
• Pharmacy Support;
  • Install and repair computer hardware and software
  • Install and repair of ePOS hardware and software
  • Install and configure networks between ePOS and dispensary hardware
  • Complete DOS to Windows software upgrades
  • Installation and configuration of SonicWALL (firewalls)
  • Solve printer problems
• HealthCare Support;
  • Design and implement DOMAINS on Windows 2003
  • Install and configure computers and user's accounts
  • Testing new hardware scenarios for the current software
  • Installation of VPNs between multiple sites using SonicWALL (firewall)
  • Upgrading software from MS Access to .NET and MSSQL
  • Configuring and implementing BackUp software and schedules

• Designed and developed the IPOS domain;
  • LDAP (Active Directory on Windows 2003)
  • Mailserver (Exchange on Windows 2003)
  • Database (MSSQL 2005 on Windows 2003)
  • Webserver (Apache 2.3 on Debian Etch)
  • HelpDesk (OTRS on Debian Etch)
• Developed and built www.pharma-it.ie, www.ipos.ie and xcelerate.ipos.ie websites
• Liaison with external vendors in regards of new installations, repairs and upgrades of hardware
• Liaison with different UniPhar departments to better the quality of service to the pharmacies
• Wrote the Pharma IT Hardware Service User Agreement and Service Maintenance Agreement
• Wrote the yearly Pharma IT Business Development plan, including maintenance costs and net profit
• Installed and configured UniPos ePOS System in pharmacies across Leinster and Connaught
  • UniPOS systems includes: Tills, BackOffice Server, SonicWALL T170W and Casio wireless scanners
• Installed and configured a Help Desk and I.T. Service Management Solution
  • OTRS:ITSM (on Debian Etch)
• Project Manager of UniPOS:
  • Responsible for development, installation and training
  • Selected the pharmacist to ask about functionality and GUI needs
  • Closely worked with the developers to built a system close to the specs given by the pharmacists
  • Set deadlines for different periods of built and kept costs close to budget
  • Created the training material for the software
  • Hired the trainers and technical team members
  • Worked with vendors to find the best suitable hardware at the lowest cost to the shop
  • Implemented the network policies and firewall rule's for the shop's LAN

• Liaison with external vendors in regards of new installations, repairs and upgrades on hardware
• Mail administration on Copperfasten, Lotus Notes 5 and 6 and Blackberry Enterprise Server 4.0
• Management of the WAN; composed of 2 DMZs and 3 internal LANs
• VPN management between Head Office and 55 dealerships, and 5 contractor companies
• Installed and configured a solution to access AS/400 data from the Public DMZ;
I used a Fedora server running WebSphere
• In charge of migration from Checkpoint Firewall to Netscreen firewall.
• In charge of deploying Windows updates to the different servers (Win 2003 and Win 2000)
• Responsible for the organization of daily back-up activities

• Responsible for the upkeep and maintenance of 16 servers, 100 PCs and 20 laptops across 4 different sites
• Controlled and configured VPN access for off-site employees via Juniper (formally Netscreen)
• Managed the I.T. department and dealt with multiple suppliers when purchasing PCs, printers and laptops
• Customer support over the phone and face-to-face, dealing with problems such as password resets, software errors and hardware malfunctions

• Team Leader
  • Managed a team of 20 technicians
  • Prepared reports and maintained records of work accomplishments
  • Helped team members with Personal Development Plans
  • Mediated with the supervisor on behalf of the team members
  • Assisted the supervisor with assignments, reassignments and peer reviews
  • Presented weekly reports on regards or units moved, defects corrected and other statistics
• Certified to repair High End Servers
• Responsible for repairing hardware problems; replacing the Processors, Memory and any other components that may be faulty
• Able to use AIX to mount and unmount hardware, as well as using other Unix commands to test hardware

• Trainer
  • Responsible for the training of all new employees, using the Microsoft's Customer Care Standards
  • Modified the training material based on feedback from trainees
  • Created the network training material for usage during the XBOX Live launch
• Level 3 Network Technical Support
  • Last point of contact for customer's with XBOX Live networking problems
  • Created new documents to help Level 1 and Level 2 agents bases on solutions
  • Modified the training materials based on customer's calls
• Rated among the top 3 employees in the XBOX team every month since I joined the company

• Responsible for the final disposition of computer chips that didn't pass the final Quality Control test
• In charged to finding the problematic tools/areas in the factory that produced the material that had to be scrapped
• Certified as an instructor and experienced teaching software and engineering classes to other employees. Given high marks on the feedback forms given during the class
• Department owner of a VAX tool; this tool was used to add special processing requests to the material that is in the factory

Education

• Official Program site

• Official Programme Page
• Course modules include;
  • Object Oriented Programming (JAVA)
  • Databases (PostGrade SQL)
  • Software Engineering
  • Computer Technology (CPU, memory and process)

• Official Programme Page

• Graduated with Honours in multiple classes, achieving a 3.8 overall GPA

Certificates

• Self-studied. Read books, completed exercises and practised using a lab with real hardware

• Self-studied. Completed the on-line course and examinations

• Self-studied. Read books and completed exercises.

• Self-studied. Read books and completed exercises.

• Self-studied. Read books and completed exercises.

• The course covered the management of business account using TAS Books software

• The course covered the role of the supervisor and the basis of effective front line management

Volunteer and Extracurricular Activities

• Tutored Spanish, Mathematics and Electronics at Columbus State C.C.
• President of the International Students Association, during one college year
• Leader for the Games and Prizes team for the 1998 and 1999 Safety Fair
• Volunteer during Intel Engineering Week to speak to high school students
• Active mentor helping teenagers with computer software (PhotoShop, Macromedia, Poser, Adobe…)