Ramón D Díaz
Electronics Engineer / Customer Service / Trainer
Electronics Engineer / Customer Service / Trainer
Senior TAC Support / Trainer / Professional Services | |
Visual Network Systems | - 2010 / Present |
Senior Network Field Engineer | |
Helix Health Ltd. | - 2009 / 2010 |
Pharma I.T. Division Manager | |
PharmaIT (a UniPhar Division) | - 2006 / 2009 |
Welcome
This page has been created to present myself, my experience and my education to prospective employers.
Experience
I started to work when I was 19 years old, since then until today I have always held a job. Each job I did taught me something new that I haven't forgotten and that made a better employee for the next job.
Management Experience
Project Management
UniPOS Software- Responsible for development, installation and training
- Selected the pharmacist to ask about functionality and GUI needs
- Closely worked with the developers to built a system close to the specs given by the pharmacists
- Set deadlines for different periods of built and kept costs close to budget
- Created the training material for the software
- Hired the trainers and technical team members
- Worked with vendors to find the best suitable hardware at the lowest cost to the shop
- Implemented the network policies and firewall rule's for the shop's LAN
Manager / Team Leader
- Managed a team of 20 technicians
- Prepared reports and maintained records of work accomplishments
- Helped team members with Personal Development Plans
- Mediated with the supervisor on behalf of the team members
- Assisted the supervisor with assignments, reassignments and peer reviews
- Presented weekly reports on regards or units moved, defects corrected and other statistics
Technical Experience
System Administrator
- Worked with Windows Active Directory on Windows 2000, 2003(R2) and 2007
- Develop BackUp procedures using Varitas BackUp Exec
- Worked for O2 for over 1 year doing BlackBerry Server installations on-site
- Worked with Microsoft Exchange 5.5, 2000, 2003 and 2007
- Completed a consolidation of domains and a migration from windows 2000 and Windows 2003 to Windows 2007
- Responsible for implementation and monitoring of over 100 VPNs between the main servers and the different customer locations
- Familiar with both Juniper (formally Netscreen) and SonicWALL
- Configured and installed appliance spam solutions like Spam Titan (formerly Copperfasten) and software solutions like Symantec
- Configure and deployed centralised anti-virus solutions from Sophos,McAfee and AVG
- Installed and configured LAMP servers to host different applications
- Installed and configured DNS servers using Debian
Software Experience
- Proficient on XHTML, PHP, XML and Javascripts
- Familiar with Object Oriented Languages such as C++ and Java
- Familiar with Microsoft SQL, PostgreSQL and MySQL
- Learned BASIC at age 10 and created small programs
- Learned VAX/VMS and created a program to send alphanumeric messages to pagers
Hardware
- Designed and implemented Windows Domains in surgeries as Senior Field Engineer with Helix Health
- Installed and configured ePOS systems in pharmacies while working for Pharma IT
- Troubleshooted and upgraded in-house PCs and mid-range servers while working for Toyota Ireland
- Hardware and Software maintenance on a 24/7 monitoring centre at Omada Fire and Security
- Worked as High-End Server Technician for IBM Ireland
- Worked as Server Technician for Hewlett-Packard in Spain.
- Built my own PCs since the first 286 came on the market
Trainer Experience
- Created technical training documents for technicians while working at Helix Health
- Worked with the trainers to develop the training materials for UniPOS while working for Pharma IT
- Trained new employees on a 1:1 basis on the testing of High-End servers while at IBM Manufacturing
- Responsible for the introduction of a Training Plan while working at IBM Support Centre
- Reviewed and corrected the customer service training for the XBOX training.
- Developed the EMEA network training documentation for the XBOX Live roll out in Europe
- Software application trainer for Engineers while at Intel
- Experienced on 1:1 training for new employees while at Intel
- Certified as trainer by Intel